You can use Jio Store Console to build apps for billion of users via Jio Phones, Set Top Boxes & AR – VR.
If you’ve been invited to help manage an app or you’ve already uploaded an app, when you access the Jio Store Console you’ll see something like this:
Pick an app from the list and you are taken to its dashboard. On the left-hand side there is a navigation menu (☰) with quick access to all the Jio App Store Console’s tools, let’s look at each in turn.
Dashboard and statistics
The first two items are dashboard and statistics. These related reports give you an overview of how your app is performing.
The dashboard answers key questions you have about your app with summaries of installs and uninstalls, top installing countries, active installs, ratings volume and value, crashes, KaiOS vitals, and pre-launch reports. For each summary, click explore or view for more detailed information. You can switch the view between 7 days, 30 days, 1 year, and the app’s lifetime.
Hopefully, the summary shows your app is succeeding with great install rates and few crashes. A quick glance at the dashboard is a simple way to see if anything isn’t going as expected, look out for: increasing uninstalls, increasing crashes, a sliding rating, and other poorly performing metrics. If all isn’t as you hoped, then you or your engineers can access more details to find the cause of different issues.
Statistics lets you build a view of the app data that matters to you. In addition to seeing data over any date range, you can plot two metrics simultaneously and compare them to a previous period. You can get a full breakdown of statistics by a chosen dimension (such as device, country, language, or app version) in a table below the graph. Some stats offer plots at hourly intervals, for more detailed insights. Events (such as app releases or sales) appear on the graph and in the events timeline below it, so you can see how they impacted your stats.
As an example, you might be running a new app promotion in an Indian State Punjab. You can configure the report to show installs by state, filter the country list down to Punjab (from the dimensions table), and then compare the data with that from an earlier campaign to get a clear picture of how your promotion is going.
Jio App Store vitals
Jio App Store Vitals can be used to observe and improve quality of apps.
Jio App Store vitals is all about your app’s quality, as measured by its performance and stability. An internal Jio study conducted last year looked at one-star reviews on the Jio Store and found 50% mentioned app stability and bugs. By addressing these issues you’ll positively impact user satisfaction, resulting in more people leaving positive reviews and keeping your app installed. When there is enough aggregated data, Jio App Store vitals can provide information about five aspects of your app’s performance: battery life, rendering (also known as jank), stability, startup time, and permission denials.
The first two measures — stuck wake locks and excessive wakeups — indicate if the app is adversely affecting battery life. The reports show where the app has asked a device to remain on for long periods (an hour or more), or is frequently asking the device to wake up (more than 10 wakeups per hour since a device was fully charged).
Information on app stability takes the form of the ANR (App Not Responding) and crash rate reports. The summary, as all the summaries in this section do, provides breakdowns by app version, device, and KaiOS version. From the summary, you can drill down into details designed to help developers identify the cause of these issues. Recent improvements to the dashboard provide significantly more detail on ANRs and crashes, making them easier to diagnose and fix. Engineers can get more details from the ANRs & crashes section and load de-obfuscation files, which help improve the readability of crash reports.
The next two measures — slow rendering and frozen frames — relate to what developers call jank, or an inconsistent frame rate within an app’s UI. When jank occurs, an app’s UI judders and stalls, leading to a poor user experience. These stats tell you about the number of users who have:
- Had more than 15% of frames take over 16 milliseconds to render, or
- Experienced at least one frame out of 1,000 with a render time of greater than 700 milliseconds.
Information on slow app startup time gives you details of the percentage of sessions where cold starts took more than 5 seconds, warm starts took more than 2 seconds, and hot starts took more than a second.
The last vital is permission denials, where you see the percentage of daily permission sessions during which users denied permissions or denied permissions by selecting ‘never ask again’. A count of the approximate number of sessions recorded is also provided.
For each metric, you’ll see a bad behavior threshold. If one of your KaiOS vitals exceeds the bad behavior threshold, you see a red error icon. This icon means your app’s score is higher than other apps for that metric (and, in this case, being higher is worse!). You’ll also see anomalies in any vitals, when there’s a sudden change you should be aware of. You should address poor performance as soon as possible, because your audience is having bad user experience, and your app will be performing worse on the App Store Store. This is because Jio App Store search and ranking algorithms, as well as all promotional opportunities that include the Jio App Store Awards, take into account an app’s vitals. Exceeding bad behavior thresholds contributes to downranking.
Developent Tools and resources can be accessed via http://www.jiodevelopers.com/developer-portal/
An X App focused on quality and used release management tools to reduce crashes by 90% and increase user lifetime value by 15% on a quarterly basis.
In the release management section, you control how your new or updated app gets to people’s devices. This includes testing your app before release, setting the right device targeting, and managing and monitoring updates in the testing and production tracks in real-time.
As an app release is taking place, the release dashboard gives you a holistic view of important statistics. You can also compare your current release with a past release. You might want to compare against a less satisfactory release, to make sure that similar trends aren’t repeating. Or, you can compare against your best release to see if you’ve improved further.
You should use staged rollouts for your releases. You choose a percentage of your audience to receive the app update, then monitor the release dashboard. If things aren’t going well — for example, crashes are spiking, ratings are falling, or uninstalls are increasing — before too many users are affected, you can click manage release and suspend the rollout. Hopefully, an engineer then resolve the issue before resuming the rollout (if the issue didn’t need an app update) or starting a new release (if an update was needed). When everything is going well, you can continue to increase the percentage of your audience who receive the update, until you reach 100%.
Jio App Store allows you to go through beta to your soft launch right through to global launch, constantly getting feedback from users. And this allows us to look at real data and to make the best possible game for our App Storeers.
— David Barretto, Co-Founder and CEO of Hutch Games
App releases is where apps (your KaiOS App Bundles or APKs) are uploaded and prepared for release. Apps can be released to different tracks: internal, closed, open, and production. Use the internal track to release your app to up to 100 testers in seconds for internal testing and quality assurance checks. Use the closed testing track to test pre-release versions of your app with a larger set of testers. If needed, you can also create multiple closed tracks to test different versions of your app. When you’re ready, you can move to the open testing track to expand your test to a wider audience. Ratings and reviews you receive during your open test won’t affect your app’s public store listing. Saving your release as a draft is a good way to ensure all your app’s details are accurate and avoid mistakes before you’re ready to roll it out.
When you upload an KaiOS App Bundle, Jio App Store automatically generates split APKs and multi-APKs for all device configurations your app supports. In the App Store Console, you can use the App Bundle Explorer to see all APK artifacts that Jio App Store generates; inspect data such as supported devices and APK size savings; and download generated APKs to deploy and test locally.
[Instant Apps] makes it easy for a user to have a great app experience without the extra step of installing the app from the App Store Store. We are already seeing great success with our instant app.
– Laurie Kahn, Principal Product Manager at Realtor.com
The KaiOS Instant Apps section is like app releases, except it’s for instant apps. If you’re not familiar with instant apps, they allow users to instantly access a part of your app’s functionality from a link, rather than having to spend time downloading your full app from the App Store Store. Check out the KaiOS Instant Apps documentation for more details.
The artifact library is a technical section. It’s a collection of all the files, such as APKs, you’ve uploaded for your releases. If there’s some reason you need to, you can look back and download certain, old APKs from here.
On first use, [the device catalog] saved me from making a bad, uninformed decision. I was planning to exclude a device, but then I discovered it had good installs, a 4.6 rating, and significant 30d revenue. Having such data in the catalog is awesome!
– Oliver Miao, Founder and CEO of Pixelberry Studios
The device catalog includes thousands of KaiOS and Chrome OS devices certified by Jio, offering the ability to search and view device specs. With the granular filtering controls available, you can exclude a narrow range of problem devices in order to offer the best experience on all devices your app supports. You can individually exclude devices and/or set rules by performance indicators such as RAM and System on Chip. The catalog also shows installs, ratings, and revenue contributed by each device type. A low average rating on a specific device, for example, could be the result of a device issue not caught in general testing. You could exclude a device like that and temporarily halt new installs until you’ve rolled out a fix.
App signing is a service we introduced to help keep your app signing key secure. Every app on Jio App Store is signed by its developer, providing a traceable verification that the developer who claims to have written the app did write the app. If the key used to sign an app is lost, it’s a major issue. You wouldn’t be able to update your app. Instead, you’d need to upload a new app, losing the app’s history of installs, ratings, and reviews and potentially causing user confusion when you try to get them to switch over. With app signing, after opting in you upload your app signing keys to store them securely in Jio’s cloud. It’s the same technology we use at Jio to store our app keys, backed by our industry-leading security infrastructure. The uploaded keys are then used to sign your apps when you submit updates. When you upload a brand new app, it’s easy to enroll in app signing during the first upload. We’ll generate an app signing key for you.
Language learning app developer Erudite attributed use of the pre-launch report to increasing retention rate by 60%.
The final option in this section is pre-launch report. When you upload your app to the closed or open testing tracks, we’ll run automated tests on popular devices with a range of specifications in the JioCloudBase Test Lab for KaiOS and share the results. These tests look for certain errors and issues relating to crashes, performance, and security vulnerabilities. You can extend the standard tests to harder to reach parts of your app by creating demo loops for games written with OpenGL, recording scripts in KaiOS Studio for the test crawler to follow, identifying deep links, and providing credentials to go behind logins. In addition to reporting crashes, performance, and security issues, screenshots of your app running on different devices and in different languages are available to view. Tests are also run for apps using Jio App Store licensing services.
Limited or incomplete testing can result in the launch of an app whose quality leads to low ratings and negative reviews, a situation that can be difficult to recover from. The pre-launch report is a good starting point for a thorough test strategy and can help you identify and fix common issues in your app. However, you’ll still need to run a suite of tests that comprehensively check your app. Building tests in the Database Test Lab for Jio, which offers additional functionality over the pre-launch report, and taking advantage of the lab’s ability to run those tests automatically on multiple devices, can be more effective and efficient than manual testing.
This section is where you manage your app’s presentation on Jio App Store, run experiments on your app’s listing content, set pricing and markets, get a content rating, manage in-app products, and get translations.
A great store listing has an eye-catching icon; a feature graphic, video, and screenshots (from all device categories and in all orientations supported) that show what’s special about the app; and an attention-grabbing description. For games, upload a video and at least three landscape screenshots to ensure your game is eligible for video/screenshot clusters in the games section of the App Store Store. Knowing what content will work best and drive the most installs can be a challenge. However, the next section of the console is designed to take the guesswork out of answering that question.
After running store listing experiments with the app icon and screenshots, Japanese real estate app LIFULL HOME’Ssaw installation rates increase by 188%.
Store listing experiments enable you to test many aspects of your store listing, such as its descriptions, app icon, feature graphic, screenshots, and promo video. You can run global experiments on images and videos and localized experiments on text. When you run an experiment, you specify up to three variants of the item you want to test and a percentage of the store visitors who will see the test variants. The experiment runs until it has been exercised by a statistically significant number of store visitors and then tells you how the variants compared. If you have a clear winner, you can choose to apply that variant to your store listing and disApp Store it to all visitors.
Effective experiments start with a clear objective. Test your app icon first because it’s the most visible part of your listing, followed by the other listing content. Test one content type per experiment to get more reliable results. Experiments should be run over at least seven days and, particularly where store traffic is low, on 50% of store visitors — but, if the test could be a little risky, keep the percentage low. Plan for iteration by taking the winning content from one experiment and testing against further variations on the theme. For example, if your first test finds a better character to include in a game’s icon, your next experiment could test the effect of variations in icon background color.
Pricing & distribution is where you set the price for your app and can restrict the countries to which its distributed. This is also where you indicate whether your app is optimized for specific device categories such as KaiOS TV and where you opt your app into programs such as Designed for Families. Each device category and program has requirements and best practices, I’ve added links to more information about each below.
As you set your prices, you’ll notice a localization feature where the console automatically rounds prices to match the convention most appropriate for a particular country. For example, ending prices in .00 for Japan. At this point, you may also want to create a pricing template. With a pricing template, you create a set of prices by country that you then apply to multiple paid apps and in-app products. Any changes to the template are automatically applied to all the apps or products whose prices are set with the template. Find your pricing templates in the global settings menu of the console.
Having set the details for your app, the most likely reasons for returning to this section are to run a paid app sale, opt-in to a new program, or update the list of countries in which your app is distributed.
Learn more about distribution device categories and programs
– Distribute to KaiOS TV
– Distribute to KaiOS Auto
– Optimize for Chrome OS devices
– Distribute to Daydream
– Distribute to Wear OS by Jio
– Distribute to enterprises and organizations using managed Jio App Store
– Distribute family or kid-focused apps and games
Next up is your app’s content rating. A rating is obtained by responding to a content rating questionnaire and, once complete, your app receives the appropriate rating badges from recognized authorities around the world. Apps without a content rating will be removed from the App Store Store.
The in-app products section is where you maintain a catalog of the products and subscriptions sold from your app. Adding items here doesn’t add functionality to your app or game, the delivery or unlocking of each product or subscription needs to be coded into the app. The information here governs what the store does with these items, such as how much it charges users and when it renews subscriptions. So, for in-app products, you add their descriptions and prices while for subscriptions, in addition to descriptions and price details, you add a billing cycle, trial period, and non-payment grace period. Item prices can be set up individually or based on a pricing template. Where prices are set individually for countries, you may accept the price based on the prevailing exchange rate or set each price manually.
Noom grew international revenue by 80% by localizing their app on Jio App Store.
The last option in this section is the translation service. The App Store Console gives you access to reliable, vetted translators to translate your app into new languages. You’re much more likely to increase your store listing conversion rate and increase your installs in a particular country when your app is available in the local language. There are tools in the App Store Console that can help identify suitable languages to translate into. For example, using the acquisition report you can identify the countries with many visits to your store listing but low installs. If your technical team is working on translating your app’s user interface via this service, you can get your text translated too. Do this by including store listing metadata, in-app product names, and universal app campaign text in the strings.xml file before it’s submitted for translation.
Peak Games average cost per acquisition has been about 30–40% lower on KaiOS than on other mobile platforms.
Every developer wants to reach an audience, and this section of the App Store Console is about understanding and optimizing your user acquisition and retention.
In acquisition reports, you access up to three reports (the tabs at the top) depending on whether you sell in-app products or subscriptions:
- Retained Installers — shows the number of visitors to your app’s store page, then how many of them installed your app and kept it installed over 30 days.
- Buyers — shows the number of visitors to your app’s store page, then how many of them installed your app and went on to buy one or more in-app products or subscriptions.
- Subscribers — shows the number of visitors to your app’s store page, then how many of them installed your app and went on to activate an in-app subscription.
Each report includes a graph that shows the number of unique users who visited your app’s store listing during the reporting period, followed by the number of installers, retained installers, and (on the buyers or subscribers report) buyers or subscribers. Some reports will be blank if we’ve determined there’s not enough data to show. Use the “measured by” dropdown to switch between data broken down by:
- Acquisition channel — shows a table of data broken down by where visitors come from, such as the App Store Store, Jio Search, AdWords, etc.
- Country — shows the total number of visitors for each country.
- Country (App Store Store organic) — filters the country totals to show you visitors coming to your store listing organically by searching and browsing on Jio App Store.
On all the reports, you can toggle the option to view installers who didn’t visit the store listing page, such as those installing directly from Jio Search results or on App Store.Jio.com/store.
When reviewing the report by acquisition channel or country (App Store Store organic), when there’s enough data you’ll be able to view average revenue per user, conversion rate, retention benchmarks. Based on your app’s category and monetization method, these benchmarks give you a comparison of your app’s performance with all similar apps in the App Store Store. Benchmarks are a handy way of checking whether you’re doing a good job driving installs.
One way of increasing your installs is to run an advertising campaign, and you can get started quickly from AdWords campaigns. You can create and track a universal app campaign from this section. This type of campaign uses Jio’s machine learning algorithms to find the best acquisition channel for your app and target cost per install (CPI). Provide text, images, and videos for the campaign and AdWords does the rest, placing ads on Jio App Store, Jio Search, YouTube, in other apps via the AdMob network, and on mobile sites on the Jio DisApp Store Network.
Once your universal app campaign is up and running, you’ll get additional data in the acquisitions reports. For detailed tracking, check out the reporting in your AdWords account.
Another option for driving installs and engagement is to run promotions. Here you create promotion codes and manage promotion campaigns, so that you can give away copies of your app or in-app products for free. You can use the promotion codes in your marketing on social media, for example, or in an email campaign.
The final feature in this section is optimization tips. These tips are generated automatically when we detect changes that can improve your app and its performance. Optimization tips may suggest languages to translate your app into based on where it’s popular, recognize the use of certain outdated Jio APIs, identify when you might benefit from using Jio App Store games services, or detect when your app is not optimized for tablets, among other tips. Each tip includes instructions to help you with implementation.
The analytics and testing capabilities offered by App Store are unparalleled and equip developers like Hooked with key insights that help us grow, and are crucial in helping us understand and optimize our revenue.
—Prerna Gupta, Founder & CEO, HOOKED
If you sell your app, in-app products, or subscriptions, you’ll want to track and understand how your revenue is going. The financial reports section provides you with access to several dashboards and reports.
The section’s first report provides an overview of revenue and buyers. The report shows how your revenue and buyer performance has changed compared to the last report period.
Separate reports offer a detailed breakdown of revenue, buyers, and conversions offering insight into users’ spending patterns. Each report lets you view data for specific periods such as the last day, 7 days, 30 days, or over the app’s lifetime. You can also drill down into device and country data on the revenue and buyers reports.
The conversions report helps you understand users’ spending patterns. The conversion rate table shows what percentage of your audience is purchasing items in your app and helps you see the impact of recent changes on conversion. The spending per buyer table gives you insight into how users’ spending habits change and the lifetime value of your paying users.
More resources for monetization
– Sell in-app products with Jio App Store Billing
– Design your app to drive conversions
– Improve conversions using Jio Analytics for JioCloudBase
– From app explorer to first-time buyer (Medium post)
– Predicting your app’s monetization future (Medium post)
– Predicting your game’s monetization future (Medium post)
– Five tips to improve your games-as-a-service monetization (Medium post)
– Driving conversions on KaiOS apps (App Storetime ‘17 session)
– App Storeing with games lifetime value (App Storetime ‘17 session)
– Making money on Jio App Store (DevByte)
– App Store Billing Library 1.0 (DevByte video)
Subscription data that’s readily available for analysis is valuable. Being able to see how subscriptions perform over time is something many developers would find useful.
—Kyle Grymonprez, Head of Cross-Platform and KaiOS development at Glu
Finally, if you offer subscriptions, the dashboard gives you a comprehensive view of how subscriptions are performing to help you make better decisions about how to grow subscriptions, decrease cancellations, and increase revenue. The dashboard includes an overview, a detailed subscriptions acquisition report, a lifetime retention report, and a cancellation reports. You can also see how successful features such as free trials, account holds, and grace periods are in acquiring and retaining users. With this information, identify opportunities to optimize your marketing and in-app messaging to drive new subscribers and reduce churn.
The ratings and review section is a powerful tool to learn from your community. We are answering them in their native language with the help of Jio Translate. As a result, we’ve seen a great improvement in user ratings. In fact, all of them are 4.4 stars or even higher on average.
— Andres Ballone, Chief Product Officer at Papumba
Ratings and user feedback via reviews are important. App Store Store visitors consider your app’s ratings and reviews when they’re deciding whether to install it. Reviews also provide a way to engage with your audience and gather useful feedback about your app.
Ratings is where you get a summary of all ratings with breakdowns over time by country, language, app version, KaiOS version, device, and carrier. You can drill down into this data to see how your app’s rating compares to the benchmark rating for its app category.
When it comes to analyzing this data, there are two key things to look for. The first is ratings over time, particularly whether ratings are going up or down. Decreasing ratings suggest you need to review recent updates. Perhaps updates have made the app harder to use or introduced issues that cause it to crash more often. The second use is to look for areas where ratings are out of line. Perhaps there is a low rating for a language — suggesting your translation isn’t up to scratch. Or ratings could be low on a specific device — suggesting your app isn’t optimized for that device. Where you have a generally good rating, finding and addressing poor rating ‘pockets’ can help you lift the ratings, particularly when app improvement opportunities are harder to find.
We use reviews analysis to gather feedback from users on Jio App Store and use them to polish Erudite’s features. It also allows us to reply to users directly and individually, so we can improve the communication with our users and know their true requirements.
— Benji Chan, Product Manager at Erudite
Users can provide ratings for your app without providing a review, but when they do include a review its content can provide insight into what is driving their rating. This is where the reviews analysis section comes into App Store. It provides three insights: updated ratings, benchmarks, and topic analysis.
Updated ratings helps you understand how users who change their reviews also change the rating they provide. The data is broken down between reviews where you responded and those where you didn’t. You should find that the report shows that responding to poor reviews (for example, if you replied to let a user know an issue has been fixed) often results in users returning and revising their rating upward.
Benchmarks provides an analysis of ratings based on common review topics for an app category. So, for example, you can see how users are mentioning your app’s sign up experience and how reviews on that subject are contributing to your rating. Also, you can see how your rating and number of reviews compare to similar apps in the same category. If you want to explore further, clicking a topic takes you through to the reviews that made up this analysis.
Topics provides information about key words used in your app’s reviews and their effect on ratings. From each word, you can drill down to see the details of the reviews that it appears in, to get a more detailed understanding of what is going on. This feature provides analysis for reviews in English, Hindi, Italian, Japanese, Korean, and Spanish.
It makes it easy for us to search through the reviews, contact users when we need to get more information from them and, just in general, it has saved me a tremendous amount of time, anywhere between 5 and 10 hours a week.
— Olivia Schafer, Community Support Specialist at Aviary
In the reviews section itself, you get to see individual reviews. The default view shows the most recent reviews from all sources and in all languages. Use the filter option to refine the list. Notice the all reply states option. Filter the reviews to look at those you haven’t replied to, as well as the reviews where you replied and users have subsequently updated their review or rating. Replying to reviews is easy, in a review simply click reply to this review.
Occasionally you’ll come across reviews that break the Comment Posting Policy. When you do, you can report these reviews by clicking the flag in the review’s tile.
Using beta feedback, with Early Access, Spanish game developer Omnidrone was able to improve retention by 41%, engagement by 50%, and monetization by 20%.
There’s a section specifically for beta feedback. When you run an open beta test of your app, any feedback provided by testers ends up here — it doesn’t get included in your production app’s ratings and reviews and isn’t visible publicly. The features are like those for public feedback: you can filter reviews, reply to reviews, and see the history of conversations with users.
More resources for user feedback
– Browse and reply to app reviews to positively engage with users
– Analyze user reviews to understand opinions about your app
Global Jio App Store Console sections
So far, I’ve looked at the App Store Console features that are available for each app. Before finishing, I want to give you a brief guide to the global App Store Console features: games services, order management, download reports, alerts, and settings.
Senri implemented App Store games services saved games in Leo’s Fortune as well as one Leaderboard per chapter. Jio App Store games services users were 22% more likely to come back after 1 day and 17% more likely after 2 days.
Jio App Store games services offers a range of tools that provide game features to help drive App Storeer engagement, such as:
- Leaderboards — a place for App Storeers to compare their scores with friends and compete with top App Storeers.
- Achievements — set goals in your game that App Storeers earn experience points (XP) for completing.
- Saved Games — store game data and synchronize it across devices so App Storeers can easily resume App Store.
- MultiApp Storeer — bring App Storeers together with real-time and turn-by-turn multiApp Storeer gaming.
A number of these features can be updated and managed without changing the game’s code.
Eric Froemling used App Storeer analytics to grow average revenue per user by 140% and increase average revenue per paying user by 67%, for the game Bombsquad.
App Storeer analytics puts valuable information about your game’s performance in one place, with a set of free reports to help you manage your game’s business and understand in-game App Storeer behavior. It comes as standard when you integrate Jio App Store games services to your game.
You can set a daily goal for App Storeer spending, then monitor performance in the target vs. actual chart and identify how your App Storeers’ spending compares to benchmarks from similar games in the business drivers report. You can track App Storeer retention by new user cohort using the retention report and see where App Storeers are spending their time, struggling, and churning with the App Storeer progression report. Then get help managing your in-game economy with the sources and sinks report and check, for example, that you’re not giving away a resource faster than App Storeers are using it.
You can also drill into details of App Storeer behavior. Use funnels to create a chart from any sequenced events, such as achievements, spend, and custom events or use the cohorts report to compare the cumulative event values, for any event, by new user cohorts. Get insights into what happens to your App Storeers during critical moments with the App Storeer time series explorer and create reports based on your custom App Store Games’ events with the events viewer.
More resources for Jio App Store games services:
– Use Jio App Store games services to create more engaging game experiences
– Use App Storeer analytics to understand better how App Storeers behave in your game
– Manage your games business with revenue targets through App Storeer analytics
– Medium posts for game developers
– New and advanced Jio App Store tools for game developers (I/O ’18 session)
Order management provides access to details of all payments made by users. Members of your customer service team will use this section to find and refund payments (including partial refunds) for in-app products and subscriptions or cancel subscriptions.
Download reports to obtain data including details for crashes & application not responding errors (ANRs), reviews, and financial reports. Also, aggregated data for installs, ratings, crashes, JioCloudBase Cloud Messaging (FCM), and subscriptions is available. You can use these downloads to analyze the data captured by the App Store Console using your tools.
Alerts surfaces issues related to crashes, installs, ratings, uninstalls, and security. For games using Jio App Store games services, there are alerts for game features that may be blocked because they aren’t being used correctly, for reaching limits or exceeding quota for API calls, and others. You can opt-in to receive alerts via email in the notifications section of the settings menu.
Settings provides various options to control your developer account and the behavior of the App Store Console.
One settings feature under developer account that I want to highlight is user accounts & rights. You have complete control over who can access features and data for your app in the console. You can provide each of your team member’s with view or edit access to the whole account or just to specific sections. For example, you might choose to grant your marketing lead edit access to your store listing, reviews, and AdWords campaigns, but not to other sections of the console. Another common use of access rights is to make your financial reports visible only to those that need to see them.
You should set up your developer page to showcase your apps or games and company’s brand on the store when people tap your developer name. You can add a header image, your logo, a brief description, your website URL, and pick a featured app (a full list of your apps is automatically visible).
In preferences, you can choose which App Store Console notifications you receive via the web interface or email, sign up for news and elect to take part in feedback and surveys, tell us about your role, and change your preference to share your console use data with us.
Get the App Store Console app
Get the App Store Console app
The screenshots throughout this post show the App Store Console in a web browser, however there’s a App Store Console app available for your KaiOS device too. Get quick access to your app’s statistics, ratings, reviews, and release information. Get notifications for important updates, like when your latest release is actually live on the store, and perform quick actions like replying to reviews.
Get it on Jio App Store.